Frequently Asked Questions (FAQs)

Does DACS only provide services for people with dementia or Alzheimer’s?

At DACS, we offer aged care services for any Australians who require them. However, our personnel are all skilled and experienced in working with people who have been diagnosed with dementia. DACS personnel are individually matched with each client, to provide the highest quality, personalised service, ensuring piece of mind for individuals and their families. Our focus is to help our clients build upon their existing capabilities to restore, improve or maintain their independence in daily life.

What is dementia?

Dementia is an umbrella term describing a group of symptoms that occur simultaneously.  It often refers to memory loss plus at least two of the following: 

  • Difficulty performing familiar tasks
  • Problems with abstract thinking
  • Word finding difficulties
  • Changes in mood or behaviour
  • Loss of initiative
  • Disorientation of time and place, poor or decreased judgement
  • Misplacing things, regularly

Although the presentation of dementia symptoms can differ for each person, the onset is usually gradual and, in the early stages, this can make the symptoms difficult to confirm.  It is important to note that memory loss and other symptoms of dementia are not a normal part of ageing, however the incidence does increase with age. 

You can call the DACS Dementia Help Line for more information - 1800 639 331.

I think that I (or a loved one) need some support at home. How do I get started?

DACS offer a range of services that are individually tailored to enable older people to maintain their independence and to support their wellbeing. Our services include:

  • Domestic assistance
  • Personal care
  • Social support
  • Allied health & therapy
  • Flexible respite
  • Home maintenance

DACS only accepts applicants assessed and approved through the Government’s My Aged Care (MAC) Portal.

Get in touch with the friendly DACS team for more information or for help navigating the MAC Portal.

T        1800 322 767
E        enquiries@dacs.org.au

Are DACS services available in my area?

DACS provides services across the New South Wales regions of the Central Coast, Southern Highlands and New England.

Currently, services are available in the following areas but we are regularly adding new locations:

  • Goulburn and surrounds
  • Queanbeyan and surrounds
  • Batemans Bay and surrounds
  • Armidale
  • Tamworth
  • Central Coast

Please call us on 1800 322 767 to see how we can assist you. 

What services does DACS provide?

DACS services are individually tailored to enable older people to maintain their independence and to support their wellbeing. Our services* include:

  • Domestic assistance
  • Personal care
  • Social support
  • Allied health & therapy
  • Flexible respite
  • Home maintenance

*Not all services are currently available in all areas

Does DACS offer clinical or therapy services?

Working in partnership with leading allied health professionals, DACS provides allied health and therapy services that focus on restoring, improving or maintaining our clients’ independence and wellbeing. Find out more about our allied health & therapy services.

Does DACS offer services under the NDIS?

DACS doesn’t currently offer any services under the NDIS but we hope to in the future. 

Do I have to sign up to a long-term contract?

DACS offer both on-going and short-term programs. Short-term programs can be designed to get people back on their feet and feeling confident again in their own home. Clients may need help following an injury, hospitalisation, or require ongoing support to facilitate a safe home environment and connections with family and friends.

DACS can also step in on a temporary basis should a carer be unwell or unavailable.

Does DACS offer residential facilities?

DACS does not currently offer residential facilities in NSW, however these may become available in the future.

Does DACS offer flexible payment options?

DACS accepts direct debit payments on a monthly basis. For a one-off service, DACS accepts credit card payments, which can be made over the phone. Speak to a DACS team member if you have any difficulties with making payments.

Who or where does DACS accept referrals from?

It is not necessary to acquire a referral from a healthcare professional, however DACS only accepts applicants assessed and approved through the Government’s My Aged Care (MAC) Portal. If you need help navigating the portal, please call us on 1800 322 767. 

Who funds DACS?

DACS is a not-for-profit organisation owned by Alzheimer’s Queensland, a Federal Government approved aged care provider and Australia’s largest dementia association.

Why should I choose DACS?

DACS is a leading not-for-profit organisation providing a range of high quality aged care services to NSW residents.

DACS provides individually tailored services to enable older people to maintain their independence, and to support their wellbeing.

Our staff are highly skilled and experienced in the provision of aged care services, and with dealing sensitively with the challenges of working with people living with dementia and their carers. 

Our personnel are individually matched with each client, to ensure the highest quality, personalised service, while providing piece of mind to the client, and their family.

What is DACS doing to ensure residents stay safe during the COVID-19 pandemic?

DACS is leading the way among aged care providers in COVID-19 infection control, with all personnel receiving daily screening and training based on the latest government health and infection control advice. DACS is also registered as a COVID Safe business. 

How are DACS staff vetted before they are employed?

All DACS staff undergo police checks and extensive screening before they are employed.

How can I get in contact with DACS?

To learn more about Dementia & Aged Care Services, contact the DACS team via the details below.

T        1800 322 767
E        enquiries@dacs.org.au

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